********** debit - not refunded months later

I don't like posting public negative reviews as I feel they can be biased and unfair. However I am reduced to this to try get even ONE person to return my many calls and emails. My business bank account details were given to Flexicare by a person wholly unknown an unrelated to me and my account **********ly debited. Due to the many administrators it took my bank and I a long while to trace the source. Sanlam > Auto& General >>FLEXICARE! Having finally acknowledged the error and agreed to refund this money I have yet to see it ! or have Debbie, clifford or anyone else call back after speaking to their "team- leaders" ! Garden gnomes cast in plaster could get more done. SHAMEFULLY INEPT AND *********** non service .