*****

I have been going back and forth with this company since the day I joined. I have never received a physical membership card even though they said it would arrive in a week from the first payment. I was with them for MONTHS contacting them to fix the problems I was experiencing but to no avail. I never made use of any of their actual medical services in the entire time cause of the lack of a membership card. Months later one of their agents told me use the virtual one. It then took me another month and a half for them to sort out my log in details so I could have access. They did not take payment on the second to last month of me being with them even though there was money in my account and only sent me a message 10 days later saying payment wasn't taken. I called and asked why payment wasn't taken and why I was only notified 10 days later. They had no response. It then took me even longer and having to keep contacting them to FINALLY take the payment. After said payment I went to check my details online and realized my membership was inactive. Yet again I called them multiple times and emailed them when I was out of the country but nobody ever got back to me. I then emailed them explaining that I will no longer keep making payments for zero service and should they keep refusing to update my status as a member I will stop making use of them. They took R4472 to stress me out and have me running around after them. Even now I am being forced to keep doing this back and forth with them. DO NOT USE THEM THEY ARE HORRIBLE