Flexicare/Kaelo **** poor service.

Flexicare/ Kaelo

Disappointed to say the least.

I called in to the call centre to find the closest GP to where I live, Nicole Solomons being the agent who assisted sent me a list of doctors close to me via email.

I proceeded to make an appointment with one of the GP as listed on the email.

After driving to the address Nicole Solomons (call center agent)provided, to my surprise I found out that the doctor had moved her practice to Melrose and had to go there.

Trusting the information Nicole Solomons provided I proceeded with my appointment. Upon going to collect my prescribed medication I was told that the doctor was actually not registered as a preferred doctor (strange as her practice details were sent to me on mail, meaning that their service provider list is not updated)

I then paid for the medication I so desperately needed to get better myself and decided to take it up as a claim because I was not winning with the call center whilst standing at the pharmacy.

I feel I was misinformed and have battled for over a month to receive assistance with my claim.

I have had 3 agents make empty promises. Management is no where to be found and customer service is **** poor from both Flexicare and Kaelo to say the least.