FLEXICARE ********/TERRIBLE SERVICE PROVIDER

I joined this medical insurance in May 2019, paid my first premium on 1 July 2019. As per our agreement the insurance was to be activated by 01 August and the membership card to be delivered in 6 weeks from the activation date which was this week. Nothing has been sent, no communication, no excuse but only the debit orders are going through. My bank account has been debited each month for 2 months (R590). Secondly; I am unable to use this policy because apparently my policy has not been activated as yet, I’ve had an emergency with one of my kids and to my surprise when I went to the GP I was told that their system is not picking up this policy number. This is really a poor company to invest your money in in order to get medical services, after countless emails had a gotten no response from their call center, NOT one provider kindly got back to me yet they still don't seem to fix my queries. Never would I suggest this scheme to anyone, not even my worst enemy. They take your money and you receive the poorest service!

I’ve contacted Flexicare for the past week and THEY HAVE BEEN BLEDY ACTIVATING MY POLICY SINCE MONDAY 05 AUGUST 2019… IT IS THURSDAY TODAY AND STILL THE SAME STORY….”WE ARE ACTIVATING YOUR POLICY” I tried to contact their call center but put on hold forever. This is my second policy I’ve reopened with them and still I receive the **** service as I previously did. This is horrible and disgusting service and they have no customer service or a manner of urgency or professionalism!!!