Flexicare needs to fix their automated device

I join Flexicare this year and I have not been able to use the benefits not even once. There website is useless. We cannot download a link on our cellphone to see our membership details. They want us to communicate with an automated device that doesn't speak or understand another human. Example: I asked the stupid automated device for a membership letter and it gives me something else to **** me off. I ask it for a link so that I can download the app on my phone, again the stupid does not understand me. I cannot reach them by telephone.