1 reviews | Active since May 2019
Flexicare - Money making scheme
My cover commenced on 1 April 2019, by 30 April i still hadn't received my medical aid card and i needed to go to the doctor.
An agent at the call centre advised that he would send me a membership letter to use at the doctor in the mean time while i wait for my card. Almost 2 weeks later, i haven't received my card or a membership letter and i STILL haven't been to the doctor.
The doctor's on their "approved list" do not even know the medical aid and are not even on their network.
Plus, they never reply to any emails and their call centre agents are useless!!
They hound you when you're in the process of applying for the cover, once they start debiting your account, you can never get any type of proper service from them.
I’d like to apologies for the troubles that you have gone through.
The card delivery process has been hindered by the South African postal services and we have tried numerous times to improve this delivery to no prevail. As a result of the lack of service we have received, we have since developed a smart application for your smart phone, this means that your membership card is available to you on your cell phone at any stage day or night, it also includes providers on the network as well as all membership documents and policy guides. Please do not hesitate to contact *** and/or ***th your policy number or ID number so we can resubmit your policy pack which includes a paper copy of your card and a certificate which is accepted by all network providers in lapse of your physical membership card.
we are constantly trying to improve our overall experience, any further experience you receive good or bad we appreciate your open comments as it will allow us to buinl an improve all aspects of our business.
Dial *** should you have further issues and we can then fast track you issues and make your overall experience that much better.
Kind regards,
Flexicare.
Best regards,
I’d like to apologies for the troubles that you have gone through.
The card delivery process has been hindered by the South African postal services and we have tried numerous times to improve this delivery to no prevail. As a result of the lack of service we have received, we have since developed a smart application for your smart phone, this means that your membership card is available to you on your cell phone at any stage day or night, it also includes providers on the network as well as all membership documents and policy guides. Please do not hesitate to contact *** and/or ***th your policy number or ID number so we can resubmit your policy pack which includes a paper copy of your card and a certificate which is accepted by all network providers in lapse of your physical membership card.
we are constantly trying to improve our overall experience, any further experience you receive good or bad we appreciate your open comments as it will allow us to buinl an improve all aspects of our business.
Dial *** should you have further issues and we can then fast track you issues and make your overall experience that much better.
Kind regards,
Flexicare.
Best regards,