******* flexicare membership and debit order

********** subscription and ******* debit order and difficulty cancelling and getting a refund. I previously had a flexicare membership under company capacity however employment ended on the 19th of June 2026 and it was supposed to be cancelled with immediate effect. I reached out to company to query and they state that it was now done under a different broker and not them. I did not authorize or request any new flexicare cover and definitely did not provide my banking details for debit order. I have been reaching out to Discovery for the past two months to cancel this ******* debit but to no avail. They simply say please provide email address that was used. ***. I could not even dispute debit order on my banking app as it says that i provided a mandate. I need proof of mandate investigated, flexicare cancelled, debit order cancelled and my money back ASAP.