FLEXICARE LACK OF COMMUNICATION

I work in the USA and have a Flexicare policy (***) through Discovery.

I would like to upgrade the policy and need to please Speak to someone about that as well as how to claim since I’m overseas.

Since WhatsApp is a sufficient form of communicating as well as doing business back in South Africa it is unnecessary for me to pay for a landline simply to speak to Discovery regarding this matter.

I therefore require someone in your office s to please phone me on +***#### in order to resolve my questions and queries. They can email as well but as a client, I would prefer to speak to someone on the phone instead.

Your WhatsApp system is Not setup for international correspondence and since I’ve tried on numerous occasions to get someone from your office to contact me to no avail, what am I supposed to do next???????

DO NOT TRY CALL ME ON MY SOUTH AFRICAN NUMBER BECAUSE IT WILL NOT WORK SINCE IM NOT IN SOUTH AFRICA!!

Please can someone kindly make contact with me as a matter of URGENCY to resolve this issue!!

You’re happy to debit my account every month but how is a customer who is overseas supposed to speak to you if you don’t have any contingencies in place for proper correspondence?????