Flexicare is unprofessional

So Flexicare suspends my account every month for 2weeks. I post a complaint, they tell me its cause they want me to make double payment, but they have zero proof that we agreed on that, and so i decide i want to cancel their trauma benefit if they want me to pay double our agreement, a week later they decide we stick to the usual payment and i agree to keep their services. Next day Mmabatho Maanela decides to cancel my trauma benefit. What kind of service is this?? Theres nothing we agree on, one persons case is run by multiple people and so they confuse themselves