Flexicare health insurance misinformation

I called on October 2nd at 13:19 and I spoke to a lady who I do not remember by name and I asked if I can put my Flexicare health insurance on hold for 2 months or would I need to cancel the insurance entirely and what are the refund options, she stated that I should send an email and request for a cancellation and I will be provided with the refund options and necessary information regarding cancellation and putting the cover on hold. I then sent an email and was sent a cancellation confirmation along with a non refund attachment. I was not informed about the cancellation procedures and refund options before cancellation of the insurance. Therefore I would like a refund of all my premiums that I have been debited. I also tried to lay a complaint and I was advised to reach out to the Discovery complaints portal and I'm not getting any resolution.