Flexicare has absolutely **** after sales service

I am absolutely furious! I did my homework, I read the reviews, I asked all the right questions!

The broker, Felisia, was quick to sign me up & promise me the world. When I signed up in the beginning of December, I requested my 2 daughters to be added & they needed their ID numbers which I did not have on me. I went home & emailed it through as per instructions. Didn't hear from them. Sent numerous emails & many calls & had plenty of promises. Finally this week, they have added my daughters BUT their membership only starts in March due to their 1 month waiting period! Why must they go without cover & be disadvantaged due to a greedy broker who didn't do her job properly. I have requested the manager call me many times & I am politely ignored. When I got hold of the broker earlier this week, she assured me my daughters would not have the waiting period as I pointed out it was her fault as I had done my part & have the emails to prove I sent all the correct information through immediately & even did plenty of follow ups. I just received my updated membership certificate & their dates are 01 March 😡😡😡😡

In the meantime, both my daughters have had to go to the doctor & I had to pay for their appointments & medication out of my pocket as they were not covered! How are they allowed to conduct business like this?