FLEXICARE FAILING TO DEDUCT FOR MY POLICY

I am very very frustrated. I have been sent left, ryt n center for trying to make a payment for my policy. It ws meant to start end of Nov, no deduction went off my account, then in January I called and I was told that a double deduction would be made off my account at the end of the month. ON THE 1ST I CALLED ASKING WHY NO DEDUCTION WAS OFF MY ACCOUNT. I was then told my policy has been deactivated. I do not understand why because I have since been waiting for the company to deduct.. A guy named Teboho Vincent then tried to assist me by calling a billing department and he came back to me advising that they said that they will request for an immediate debit on my account however everything needs to be in writing. He then sent through and email to *** where I was also CC'd. That was on the 1st. An automated response came back advising that I would be contacted within 1-2 working days. THAT DID NOT HAPPEN. Instead yesterday the 7th Feb I got an email from this Kaelo@billing asking when should they DEBIT.VERY PUZZLED because the initial email subject from Teboho IS "IMMEDIATE DEBIT ON POLICY NR ***6" and he has clearly stated that I am requesting that my account be debited for the 3months immediately. They respond 6 days later as if they have not even read the email. I find this very *********** and so unprofessional and may I add very frustrating!!?! All I want is my policy to be paid for and reinstated. I refused to start a new policy as this month would be my last waiting period month 4 all my benefits to kick in, also at work I am assisted with payment of my medical insurance and should I have 3 months missing in the year yet I received funds for it then it will be considered as *****!!! I need someone to urgently help me with this matter ASAP.!!!THIS IS MY LAST HOPE AND CRY AS I FEEL THIS WHOLE THING IS Unnecessarily FRUSTRATING AND EXHAUSTING.