Flexicare don’t even deserve a star...

I joined flexicare in march this year and they promised to deliver my policy documents with my card within 4-6 weeks which they never did, I phoned them and they said they will resend them and I had to wait another 4 - 6 weeks still I didn’t receive my card. After countless e-mails and phone calls they are now promising me to send the card and policy within 7 - 14 working days which means I have to wait another 2 - 4 weeks, Still no progress. No one in the call center is willing to help they keep on making empty promises with different dates. Now am forced to use the service without and most dr’s want to make a copy of the card b4 they can assist you. It’s quite clear that they are not willing to help me. They are claiming that they are using the post office services. But post office confirmed that it does not take more than week for them deliver a parcel. I have been taken from pillar to post by people who are playing games with me!