Flexicare (Discovery) not worth the trouble

As a company we have had so many struggles with this product and we are just not finding a resolution. We have spent hours on recons of which the result was a refund from Discovery to our company. The following month we yet again have issues and Discovery wants us to pay an additional amount as to not suspend our employees cover. The amount of frustration and time this has resulted in is ridiculous. We have requested to be billed in arrears which has taken over two months to get a response to. Members have received cards with incorrect birth dates and spelling of dependents names even though the birth certificates were provided. This product has been implemented without a team to oversee and administrate it and it shows.