Flexicare

Flexicare and Auto & General Accident cover is administered by Discovery Health (Pty) Ltd, registration number *** an authorised financial services provider and underwritten by Auto & General Insurance. Flexicare has mistakenly debited R435.00 from my Capitec bank account on 10 November 2023 instead of 10 December 2023. When I voiced my concern to Khanyisile Balana, the Sales Advisor by email she subsequently told me my application was cancelled? Naturally this poor and unprofessional behaviour has led me to believe that at Flexicare it seems common practice to mistreat its members with disrespect whenever they seek to register a valid complaint? Furthermore, I noticed to date the amount of R435.00 which was debited from my Capitec bank account, before the mutually agreed date, has not yet been refunded to my Capitec bank account despite my request to do so. My application was cancelled but the amount of R435.00 was debited from my Capitec bank account?? It seems the valid complaint has fallen on deaf ears. I have contacted Flexicare customer service department and to date not a murmur from them and they are withholding the R435.00.