WM
Winnie M

1 reviews | Active since Apr 2018

02 Jul 2019, 15:42

FlexiCare & Consultant Mabhato the ******* !!!!

Never ever ever ever will I suggest to anyone to go to Flexicare. In all honesty they should get shut down for *****ing your money in daylight! They are the biggest bunch of Bull! They have no Proof of debits . So do not ever even think of joining them! They will take your debits and they will change your debit orders dates on their side without informing you and then they will call you to tell you your premium could not be debited they need to double debit and then they will do so without any of proof. I have asked for a invoice so they can show proof where they tried to debit unsuccessfully...they send me an email with a bunch of numbers and dates and that's now suppose to represents a invoice..? are you kidding me! No invoice number, no dates nothing official related to flexicare! It might as well have been typed out by a ******* for all I know! Another thing - they debit you for the month in advance but then you cannot use the services for that month because no medical practitioner uses their services. And once you want to terminate your premium - You still have to pay for the next month EVEN though you terminate your service. They give you a 30 day waiting period where they just have another opportunity to *******ly take your money before they are done with you, meanwhile you cannot use the service. I would not ever advice anyone to join their Policy. Due to the fact that Flexicare debits are irregular unauthorized debit dates, the bank penalizes one and deducts R100 for each unsuccessful debit. I asked Flexicare to debit on the 1st of every month and they confirmed this with an email. Yet when i spoke to the consultant to sort out why they double debiting she tells me they tried to debit on the 5th last month and there were no funds. Another consultant tells me they debited on the 25th of last month. All dates...except the date I specifically indicated they should debit on. I will not leave this here. I have lost over R 3500 in the past 3 months by being a member with Flexicare. DO NOT DO IT!!! I would like to speak to the consultant in the support department with the name of Mabhato!!! Who gave her training. Talking about not knowing your job description!! You should INFORM an consumer , not place them on hold because you do not have answers to her questions!

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Replies (1)
Flexicare
Flexicare's reply05 Jul 2019, 11:11
Official
good day Winnie, 
 We are trying our best to correct the process for you,if you can please email me directly - blaked @telesure.co .za so that we can try resolve this for you ASAP. 
Again id like to apologies for the service you have received and i am sure this will be fixed once we have the detail.