JS
Jayde S
1 reviews | Active since Jul 2019
18 Jul 2019, 10:53
Flexicare - a BIG ****!
Please do not take out medical aid with this company. You will not receive your medical aid card at all and the customer service is atrocious! If you want to cancel your policy, you must send an email that NEVER gets a response. They say they respond within 8 hours but that could not be further from the truth. Their call centre agents are extremely rude and actually don't make any effort to assist you, the one I spoke to even gave me the incorrect email address. STAY AWAY!
Helpful (0)
Replies (1)0
Replies (1)
Flexicare's replyOfficial
18 Jul 2019, 11:00good morning Jayde, i am so sorry to hear about your experience. please can you email me directly: blaked @ tihsa. co.za (email address don’t reflect) so that we can try and understand what went wrong, who the agent was so that we can prevent this from happening again.
many thanks
many thanks
Best regards,
Flexicare's reply18 Jul 2019, 11:00
Official
good morning Jayde, i am so sorry to hear about your experience. please can you email me directly: blaked @ tihsa. co.za (email address don’t reflect) so that we can try and understand what went wrong, who the agent was so that we can prevent this from happening again.
many thanks
many thanks
Best regards,