ND
Nazlie D
1 reviews | Active since Mar 2024
12 Jun 2025, 00:34
FLEXI CARE PLUS PLAN
This is the worst plan ever.They lie when selling you the policy an once u sign up,u find out the truth...we took out a Flexi care plus plan out for my daughter.We went to specialist an submitted a claim...only to be told they only cover a little portion an the specialist should give a discount because they have an agreement with them to give discount.I called specialist only to find out it's a BIG FAT LIE.So l asked for a recording of this consultants conversation with me...only to be sent from pillar to post...never got it resolved.They never reply to emails,u hang on for forever wen u call an they only cover certain over the counter meds.We claimed for pathology test...an 3 weeks later NO REPLY... PATHETIC SERVICE
Helpful (0)
Replies (1)0
Replies (1)
Flexicare's replyOfficial
12 Jun 2025, 08:31Thanks for flagging this, and we’re really sorry to hear about your experience. That’s definitely not the kind of service we aim to deliver. We take concerns like yours seriously and would love the chance to look into this properly. We have escalated your complaint to our Discovery Health team, and someone will be in touch with you asap.
Best regards,
Flexicare's reply12 Jun 2025, 08:31
Official
Thanks for flagging this, and we’re really sorry to hear about your experience. That’s definitely not the kind of service we aim to deliver. We take concerns like yours seriously and would love the chance to look into this properly. We have escalated your complaint to our Discovery Health team, and someone will be in touch with you asap.
Best regards,