HA
Hanlie A
1 reviews | Active since Nov 2024
24 Nov 2024, 17:47
False/Dishonesty
I have reported them to the Medical Ombudsman, unfortunately this falls under short term insurance. I cannot describe the incompetence and dishonesty that I have experienced since joining. I've sent numerous emails and they just reply to say that they have resolved the issue, which they haven't. Can anyone tell me, if I have have honored my part of the contract and they have not, is that not breach of contract? Why do these big companies think they can just get away with bullying individuals? I'm not going to leave it here! Shame on you Discovery
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Replies (2)
Flexicare's replyOfficial
25 Nov 2024, 09:02Hi Hanlie, we're sorry to hear about your experience with our insurance partner. We have escalated your case with the Discovery Health team for a further investigation.
Flexicare's reply25 Nov 2024, 09:02
Official
Hi Hanlie, we're sorry to hear about your experience with our insurance partner. We have escalated your case with the Discovery Health team for a further investigation.
HA
Hanlie A's updateReviewer Update
07 Dec 2024, 20:26Wish your response to your emails on Hello Peter was as quick as your response to your actual customers. My problem has still not been solved, and now my emails and phone calls are ignored. Has any of your agents asked themselves why I would be so persistent if my problem wasn't solved?
HA
Hanlie A's update07 Dec 2024, 20:26
Reviewer Update
Wish your response to your emails on Hello Peter was as quick as your response to your actual customers. My problem has still not been solved, and now my emails and phone calls are ignored. Has any of your agents asked themselves why I would be so persistent if my problem wasn't solved?