PP
Paquot P

1 reviews | Active since Sept 2021

30 Apr 2024, 11:12

False adverti*****t! Benifits don't cover what they say it does.

I just got off the phone with Flexicare customer care after coming back from getting a flu vaccine from a Flexicare Network Approved Doctor, only to be told that Flexicare doesn't cover flu vaccines like stated in their adverti*****ts. The costumer care person just said that I had to go to Clicks or Dischem for a free flu vaccine. THIS WAS NEVER STATED IN ANY OF THE ADVERTI*****TS OR DOCUMENTS FLEXICARE SENT ME!

So you pay R5600+ a year for a healthcare service that supposedly includes cover for flu vaccines only to still have to pay R150+ for the vaccine.

0
Replies (2)
Flexicare
Flexicare's reply30 Apr 2024, 11:41
Official
Hi Paquot, thank you for bringing this to our attention. We have escalated your complaint to our insurance partner for further review. We will keep you updated on the progress. 
Flexicare
Flexicare's reply30 Apr 2024, 13:34
Official
Hi Paquot, thank you for your patience as we tried to resolve your query. Discovery will be in touch with you for further assistance