CM
Christinah M
1 reviews | Active since Oct 2020
05 Aug 2024, 19:11
Extremely bad service
I joint vitality may 2024 online got a call from a consultant who was busy chasing a sale didn't even take my banking details for vitality. They didn't even disclose that I don't qualify for free promotion if I'm adding vitality to flexi care ( failure to disclose information to clients) I spoke to a consultant because tye suspended my flexi care I downgraded vitality and paid the outstanding amount. Consultant didn't update anything on downgrad vitality they now want me to pay R819. I asked them to listen to all call recordings I even went to discovery in Sandton and still not been assisted. I regret using it
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Replies (2)
Flexicare's replyOfficial
06 Aug 2024, 08:57Hi Christinah, thank you for bringing this to our attention, and we understand how frustrating this experience may have been for you. We have escalated this to the Discovery Health team for an investigation.
Flexicare's reply06 Aug 2024, 08:57
Official
Hi Christinah, thank you for bringing this to our attention, and we understand how frustrating this experience may have been for you. We have escalated this to the Discovery Health team for an investigation.
Flexicare's replyOfficial
07 Aug 2024, 15:19Hi Christinah, we have received feedback from the Discovery Health team. They have attempted to call you but weren't successful. Please send an email to *** with an alternative time to call, your membership details, and your ID number so you can be assisted.
Flexicare's reply07 Aug 2024, 15:19
Official
Hi Christinah, we have received feedback from the Discovery Health team. They have attempted to call you but weren't successful. Please send an email to *** with an alternative time to call, your membership details, and your ID number so you can be assisted.