Entabeni Hospital and Flexicare Insurance

Dear Sirs,

Referring to your text message dated 04th February 2026 with respect to outstanding Entabeni Hospital account.

This episode took place in January 2026 when I visited Entabeni Hospital with concussion (HEAD TRAUMA). I have Flexicare medical insurance of which you are well aware. You have also aware that in terms of the Flexicare insurance, I am entitled to visit *******ANY private hospital where I would be assessed and if necessary, admitted depending on the Dr's decision. I was examined by one of the Revco GP's who said I should be admitted as I was displaying symptoms of concussion. At no time was I advised that I was responsible for the Dr's account. I couldn't be admitted as Entabeni because I hadn't asked for pre-auth (whilst battling with concussion!) which the trauma staff assured me would be taken care of by themselves as would the correct ICD codes for Discovery. This was to streamline my admittance to a ward! Apparently, I was examined by a neurosurgeon whom I don't remember. My last husband was waiting for me outside the ward and saw no other Dr or laboratory person go to my bed. I have also received a huge account from Lancet Laboratories for tests, e.g. chest pane ad a myriad of other tests which should also have been covered by Flexicare. The poor patient goes into hospital for help and a few days later is hit with medical bills that and no-one advised that I was responsible for any account. Wy bother to even have cover if one is being totally misled. When I was advised that I wasn't being admitted after all that, I walked out of the hospital in disgust. Please direct all your queries and demands for payment to Discovery!

Everything that was done during my short visit to trauma ward at Entabeni is covered in terms of my Flexicare policy which is underwritten by Discovery. As far as I remember, this account from Revco was written off because it was declined by Flexicare and it is NOT MY RESPONSIBILITY! I have not agreed to any payment plan because it is not my account, Flexicare are accountable for this year old account. If necessary I will go to court to fight for my rights.

Kind regards Lindsay Jacklin ******** ONE OF THE REASONS I WAS GIVEN FOR HAVING TO PAY DRS ETC IS BECAUSE ENTABENI IS NOT IN THE NETWORK WHEN MY POLICY CLEARLY STATES THAT I CAN GO TO ANY PRIVATE HOSPITAL!! PEOPLE SHOULD GET THEIR FACTS STRAIGHT ESPECIALLY WHEN A PERSON NEEDS REASSURANCE