Double deductions, you can forget about your money

On the 25th of April Discovery had no issue deducting twice from my bank account. Immediately received an sms stating it will be rectified within 3 days. On the 5th called in, refund processed on the 5th, it will take 3 days. Called back the 12th, no mam refund will be released today..... Thats 7 days later than the first lie. Called back today, TWENTY DAYS after I started begging for my money back!!!! Still no refund. This is theft and you stole my money, no I need to continue sending in bank statements which COST MORE MONEY!!! I want ALL my debit orders stopped from Discovery up till this issue has been resolved. Dont even have the decency of calling back! This is pathetic and *********!!!