DO NOT JOIN THIS MEDICAL INSURANCE!

They have the worse communication ever! Do not join this medical insurance! I ask them to change my banking details in December they asked me to fill in a form to approve the changes, which I did and sent it to them immediately. They did not change my banking details and the debit order did not go through because I closed down the other banking account I was initially using. They told me they cancelled the membership with no communication before hand. I asked to pay the outstanding balance , which I did and when I asked to be reinstated after paying they say they returned the money into my account because there was an error which they could not explain to me. it’s been almost a month waiting for the money to reflect , I have sent multiple emails to follow up, no response from this *********** team! This is affecting my vitality membership and other benefits as well. It’s very infuriating to constantly follow up on services that you’re paying for with zero consideration from the other end! If you want do not want stress, do not join this medical insurance!!!!!!