VK
Valerie K

1 reviews | Active since May 2020

05 Feb 2025, 00:49

Dishonest and not meeting their own contractual agreements

To be dissatisfied is an understatement. I requested my cover to be terminated, because of you not meeting your obligations and deducting money that was not agreed upon. Instead of deducting the full amount, you take less and when I inquired I was informed that my account had insufficient funds and that contention is not true because I know for a fact that I had enough in my account. Had to pay the difference but yet again second month you play the Micky and mouse game you do the same thing. Now when I try to cancel I am told I am using an incorrect email address. I need this policy to be canceled 😡 I can’t take this . If it means I must take the legal route so it shall be . It seems like everyone is crying about the same thing I regret signing up for this before i checked reviews.

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Replies (2)
Flexicare
Flexicare's reply05 Feb 2025, 08:53
Official
Hey Valerie, we're truly sorry to hear about your experience. This sounds concerning and we understand your frustration. We have escalated your complaint to our team and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.
Flexicare
Flexicare's reply11 Feb 2025, 08:52
Official
Hi Valerie, thank you for your patience while we reviewed your case. Our team has advised us that your case has now been resolved. We apologise for any inconvenience this may have caused.