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Pelican M
1 reviews | Active since Apr 2025
10 Sept 2025, 12:12
Disgusting service from agent Evelyn
Spoke to Evelyn from Flexicare at 11:48- 12:00 10/09/2025 who decided she is tired of assisting me and she decided to put me on mute while I was talking. It was my first time calling Flexicare to understand my benefits. I am very disappointed with Discovery Health Flexicare stuff. I wasted 10 minutes explaining myself to someone who was not interested in assisting me. That is disgusting service!!!!
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Flexicare's replyOfficial
11 Sept 2025, 08:26Hi Pelican, we're sorry to hear about your experience with our agent. This is not the level of service we strive to provide. We have escalated your complaint to our Discovery Health team for further investigation.
Flexicare's reply11 Sept 2025, 08:26
Official
Hi Pelican, we're sorry to hear about your experience with our agent. This is not the level of service we strive to provide. We have escalated your complaint to our Discovery Health team for further investigation.