RW
Reece W
1 reviews | Active since Oct 2024
23 Jan 2025, 07:12
Disgusting service
I have been trying to cancel my policy for almost a month now. No one responds to my messages anymore - I have been debited but when I ask for assistance no one cares to provide insight. I will be taking this further to the ombudsman.
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Replies (2)
Flexicare's replyOfficial
23 Jan 2025, 08:54Hi Reece, we're sorry to hear about your experience and we acknowledge your complaint. We are currently working to investigate the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.
Flexicare's reply23 Jan 2025, 08:54
Official
Hi Reece, we're sorry to hear about your experience and we acknowledge your complaint. We are currently working to investigate the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.
Flexicare's replyOfficial
27 Jan 2025, 08:44Hi Reece, thank you for your patience while we reviewed your case. Our team has advised us that your case has now been resolved. We apologise for any inconvenience this may have caused.
Flexicare's reply27 Jan 2025, 08:44
Official
Hi Reece, thank you for your patience while we reviewed your case. Our team has advised us that your case has now been resolved. We apologise for any inconvenience this may have caused.