EC
Erin C
1 reviews | Active since Mar 2024
13 Mar 2024, 17:21
Disgusting Customer Service
Poor customer service. On two different occasions, health care professionals that I went to informed me that Flexicare says my membership has been suspended. This is without my knowledge and I have been paying religiously every month.
I pay for their services so that my life can be made easier but I cannot even get through to them to sort out my 'suspended membership'
I have made 3 attempts to call them and one attempt to email but to know avail, my membership is still 'suspended'.
I need this to be sorted because this cannot be a regular occurrence. I went into this contract with faith but they have just proven everyone correct, that their service is indeed poor!
PLEASE URGENTLY GET IN CONTACT WITH ME
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Replies (2)
Flexicare's replyOfficial
14 Mar 2024, 08:49Hi Erin, this sounds frustrating and we sincerely apologise for your experience. We will look into this and provide you with an update.
Flexicare's reply14 Mar 2024, 08:49
Official
Hi Erin, this sounds frustrating and we sincerely apologise for your experience. We will look into this and provide you with an update.
Flexicare's replyOfficial
15 Mar 2024, 10:01Hi Erin, thank you for your patience during this process. We want to assure you that we're here to support you. An agent has reached out to assist you with your query and to address any misunderstandings.
Flexicare's reply15 Mar 2024, 10:01
Official
Hi Erin, thank you for your patience during this process. We want to assure you that we're here to support you. An agent has reached out to assist you with your query and to address any misunderstandings.