Disgusted at this service - No Transparency or honesty

I am appalled by the bad service I have been receiving with this policy. If they are not causing confusion, they are simply not transparent with clients.

Incorrect policy adjustments and additions were made to my dependant, when you try calling them they are all on tea breaks and cant get back to you including their teamleaders.

I had to wait for a whole 2 weeks for "the broker" to contact me to assist me, then when he does assist me the entire policy is messed up.

The attitude is appalling, no remorse shown for their errors or miscommunication.

And its unfortunate that the frustration has to be taken out on innocent consultants who answers the calls.

I have no words!!!!