Discovery/flexicare

On September 2nd I took out a flexicare cover for myself ,spouse and 2 dependants. Total R2727

The sales lady Colleen (Flexicare) mentioned i would have access to Dr visits as of 1 October. Never mentioned anything about awaiting period right.

1st Oct comes a debit order of R899 goes off.

I then call Flexicare to find out what's happening i speak to a guy n he tell me Colleen should have explained everything to me n debit order should go off 10th of October for the remainder of memebers n I will only be able to access Flexicare benefits as of 1 November. At the time I am dog sick with a tummy bug and flu 2weeks , I then said now I have to wait another month to go to dr as I took out this memeber Ship September? I then requested the conversation/ call recording in October its now November and that call recording is still coming.

So im thinking why should I pay these debit orders if I was told there isn't a waiting period.

Then 1 nov debit order of R2727 goes off.

I then get an email saying they going to suspend my flexicare so I then do a payment of R500 on the 6 November.

I forward these payments Including bank statements as they requested.

I then get an email from Rochelle Burger (finance department saying I still owe R2727 as they dont pick up these payments.

Me shocked I call discovery/flexicare again this morning and im told Rochelle doesn't take calls Sharon mention she sent Rochelle burger and email to contact me.

I said to Sharon I will contact hello Peter because im tired of this up n down and lies they feed to on boarding memebers. Flexicare is a bunch of lies from sales to finance.