Discovery Health insurance negligence

I am posting this to express my deep disappointment and frustration regarding the unauthorized cancellation of my Flexicare membership.

On **Monday, 20 October**, when I visited my doctor, I was informed that my medical insurance had been cancelled — without my knowledge or consent. This was both shocking and unacceptable.

To clarify, I specifically requested the cancellation of **my mother’s membership**, **not mine**. It appears that your agent executed the wrong cancellation, which has now left me without medical cover through no fault of my own.

I urgently require an explanation as to:

1. Why my membership was cancelled without proper verification or authorization. 2. Who is responsible for this serious error. 3. What corrective action will be taken to immediately reinstate my membership.

In addition, due to this mistake, I was forced to pay for my medical consultation out of pocket on Monday. I expect to be **compensated** for this expense, as the error was entirely caused by your team’s mishandling of my request.

This incident has caused unnecessary inconvenience, stress, and financial impact. I trust that Flexicare will take accountability and respond urgently to resolve this matter and confirm when my membership has been reinstated.

Till this day nothing has been done about this.