Discovery Flexicare Plus Payment - Wrongful Acc Suspension

I am so disappointed in Discovery Health Flexicare Plus - I took out a policy and all has been well up until last month. I moved my money out of my normal banking account into my pocket account forgetting Flexicare's stop order. So obviously it bounced. Within the hour I paid it manually and emailed the proof of payment, then phoned them to make sure they got it. Their stupid chatbot gave me the wrong Discovery bank account details so they had to do an internal transfer to allocate it to my account. So, they SUSPENDED me, even though it was paid! Nonetheless, they have never done the internal transfer nor unsuspended me one month later. This morning I discovered they have taken a double payment stop order! How ***********! Now I must wait 5 working days for my money back, which they have all along for 5 weeks already. And has my account being unsuspended? Who knows! Communication from them is non-existent. When you phone the staff are very understanding and kind - but ZERO follow up, ZERO communication to let you know what is going on. Shocking! And their chatbot is absolutely useless! A very frustrating experience indeed.