KT
Keitumetse T

1 reviews | Active since May 2024

21 Jun 2024, 13:45

Discovery Flexicare does not work as advertised. They cover absolutely nothing.

I had a feeling that Discovery Flexicare doesn't cover anything that they claim to cover. I've been registered with them for about 3 months now and they haven't paid for anything that they claim to pay for. Instead they keep telling me that the doctor that I went to, who prescribed medicine for me isn't a network doctor but I found that very same doctor on their website under "Flexicare network doctors". I tried canceling Vitality Active, that I had added on to my plan because they also **** with that one too, Vitality Active doesn't provide any of the benefits that they claim to provide. They haven't responded to my emails, I think they tell their call center agents to lie to customers about sending them emails confirming cancelations. Clearly Discovery Flexicare is a ****. It's very clear that they're taking advantage of people with this plan. After seeing all these terrible reviews and also because of my own personal experience, I'm definitely canceling my membership with them.

0
Replies (2)
Flexicare
Flexicare's reply24 Jun 2024, 09:03
Official
Hi Keitumetse, thank you for bringing this to our attention. We understand how important this issue is to you, and we're here to help. Your complaint has been escalated to the Discovery Health team, and they will be in contact with you soon to assist further. 
Flexicare
Flexicare's reply25 Jun 2024, 14:26
Official
Hi Keitumetse, thank you for your patience as we looked into your case. We've also received confirmation from the Discovery Health team that they've been in touch with you to assist you with your cancellation.