MK
Mohamed K

1 reviews | Active since Dec 2012

14 Sept 2023, 16:38

Disastrous Experience with FlexiCare Medical Insurance: A Customer's Warning

I am writing to express my profound disappointment and dissatisfaction with FlexiCare medical insurance, which has proven to be one of the most ineffective and uncooperative insurance providers I have ever dealt with.

My grievance stems from a particularly distressing incident involving their promise to cover emergency medical services, followed by an outright refusal to fulfill this commitment when I needed it the most. After engaging in a protracted and frustrating discussion with their customer service, I ultimately had to take the extreme step of instructing my bank to block all future debit orders related to FlexiCare. Additionally, I have chosen to completely terminate my association with their services.

This entire experience has left me utterly disheartened and frustrated. The false promises and lack of support when it was crucial have left me with no choice but to strongly discourage anyone from considering FlexiCare for their medical insurance needs. Their service has proven to be wholly unreliable and, in my opinion, is not worth the trouble or expense.

I hope that my complaint serves as a cautionary tale for others who might be considering FlexiCare as their medical insurance provider. It is my sincere hope that my feedback leads to improvements in their services, so that no one else has to endure the disappointment and frustration that I have experienced.

0
Replies (2)
Flexicare
Flexicare's reply15 Sept 2023, 08:14
Official
Hi Mohamed 

Apologies for the bad experience. We will share the feedback with Flexicare so that they work on making the customer experience better.

Kind Regards 

Hippo.co.za Team 
Flexicare
Flexicare's reply18 Sept 2023, 10:26
Official
Hi Mohamed 

The Flexicare team will reach out to you via call and written correspondence. They have confirmed the condition that took you to causality was outside the scope of coverage. They will attach the sales call where the advice was provided before you took up the policy. 
Kind Regards 
Hippo.co.za Team