N
Nicole

1 reviews | Active since Oct 2021

01 Dec 2023, 20:52

Debited WITHOUT my consent, AFTER confirming cancelation!!!

Yoh! This company sucks at communication. I have been sending emails, but they don't respond to them. They don't care. I canceled my policy, they confirmed the cancelation (including the notice period). Immediately after confirmation of the cancellation, I received welcome emails and texts. I sent numerous emails informing them about this and they just BLATANTLY IGNORED ALL my emails. They then proceeded to debit my bank account WITHOUT MY PERMISSION!!!

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Replies (1)
Flexicare
Flexicare's reply07 Dec 2023, 09:11
Official
Hi Nicole 

Apologies for the bad experience. We will get Flexicare to investigate this issue further. 
Kind Regards 
Hippo.co.za Team