Cover suspension

Flexicare what nonsense is this nah… you driving me nuts 😡😡😡 I have been paying them for the last 3 months now via eft , I asked them to debit my account on the 15 they never did that instead month end I get a message that I need to pay. I pay the cover every 15th via eft and still get suspended…. This is such a ****ty experience, I do not know how many times I called and emailed you none of you said this is difficult to do you all say everything is sorted mam , come monthend….. “Cover suspended’’