Concerns Regarding Flexicare Services

I am writing to express my deep dissatisfaction with the recent experiences I have had with your services.

On 17 October 2024, I visited my Flexicare GP, Dr. Patel S A, with my son, Aphiwe. During the appointment booking process, I was informed that my account had been suspended. This is the second time I have encountered this issue.

I spoke with Precious in your payments department, who investigated the matter. It appears there was a late payment that caused the suspension. I believe this is an unnecessary complication, especially when seeking urgent medical attention.

Furthermore, I had a very disappointing interaction with Refiloe, who was unhelpful and dismissive. I requested assistance with updating my beneficiary list, but she refused to log a case and insisted I send an email to admin.

Additionally, I have consistently received incorrect cards despite specifically requesting four.

I expect a high level of service from Flexicare and believe that basic customer care should be a priority. It is unacceptable that I should experience such difficulties when utilizing your services.

I kindly request that you address these issues promptly and ensure that my future experiences with Flexicare are more satisfactory.

Thank you for your immediate attention to this matter.

Sincerely,