Complaint: Maternity Benefit Claim

I am a FlexiCare Discovery member and recently called a consultant to ask about my maternity benefits. I specifically asked whether I could see any gynaecologist, and the consultant confirmed that I could and that I was entitled to one gynaecologist visit.

I re**** on this information and saw a gynaecologist the next day. However, when the invoice was submitted, I was informed that Discovery would not pay the claim.

This is very disappointing because I followed the information provided by your consultant. I would like Discovery to review the call recording and reconsider the claim, as I should not be penalised for relying on incorrect information given by your representative.

Please assist in resolving this matter.