Changing medical aids, as per advice, no cancellations needed, then deaf ears when trying to explain problem

I spoke to someone on the 8th of August to change medical aids. Once decided, my biggest worry (which I'm sure I reiterated a few times) was that I can't afford for both medical aid premiums (old and new) to come off my account at once. I was reassured that because all medical aids belong to one board, you cannot belong to more than one medical aid at a time, so it will not happen that both amounts are deducted from my account. Well, to my surprise, after all the reassurance that I wouldn't have to fill in any more paperwork and contact anyone (as Jenus Health would sort it out), both amounts have now been deducted. So I finally get hold of them this morning telephonically, and get passed around but never quite get to Luthando (the person that I dealt with on 8th of August). The person I then spoke to, said I as the main member have to contact the old medical aid and only I can cancel it and that I need to ask the bank to reverse one debit order. I said that that is not what I was previously advised and although I am not upset with you (current person on the phone whose name I missed), I am upset with the service that I previously received and there was no reaponse from the person and then the call was ended. I am so glad that all calls are recorded for quality purposes... I would like to hear that concersation between Luthando and myself, Shayna Williams on the 8th of August 2017.