Cancellation of policy

Dear FlexCare,

I am writing to formally request the **immediate cancellation of my policy**, effective today.

I am extremely disappointed and angry with the way this policy was sold to me. When I spoke to your agent, I was very clear about what I needed. I specifically told her that I needed **cover for doctors' visits as well as hospitalisation**, and she clearly confirmed that the cover would provide what I was asking for.

Based on this information, I agreed to take what I understood to be a comprehensive cover for approximately R400, and I was further advised that hospitalisation would require an additional payment of approximately R200. I proceeded with the policy based on the information and assurances provided to me by your agent.

However, after waiting an unreasonable amount of time for my policy documents, I only received them after having to lodge a complaint on HelloPeter. Upon finally receiving the documents, I discovered that the cover does not meet the needs I clearly