Big ****s…

I am extremely unhappy with the service and misleading information I received when I signed up for the Discovery FlexiCare policy.

At the point of sale, I was explicitly told that my GP benefit would become active after one month, while my optometry and specialist benefits would be subject to a general waiting period. Based on this, I agreed to the policy.

However, I am now in month 4, and when I attempted to visit my GP, I was informed that my GP benefit is still under a waiting period until 1 June. This is completely unacceptable and not what was communicated to me when I signed up.

I feel misled and frustrated. I have been paying premiums for the past three months under false pretenses, and I am now being denied access to a basic benefit I was told would already be active.

As a result, I am demanding the following:

* A full refund of all premiums paid over the past three months * Immediate cancellation of this policy * That the call recording of the salesperson who sold me this policy be retrieved and reviewed, as it will clearly confirm what was promised to me

This situation is extremely disappointing, and I expect urgent resolution.