Big mistake to join Flexicare - loss of Vitality

Due to financial constraints I had to leave Discovery Key Care and I joined Flexicare. I called Flexicare and Yolandi Moonsamy gave me her undertaking that I won't loose my vitality membership. She undertook to call me at the end of the month to process my membership. She organised the cancellation of my keycare but however she completely forgot about me and i had to call her at the end of the month to remind her. She didn't apologise. She futher insisted that I wont have cover for the ensuing month and gave me no choice. She then again confirmed that I wouldn't loose my vitality however I was summarily removed from vitality. I have a confirmation email from Flexicare that my vitality would be reinstated after a month. However that never happened. Flexicare is completely ignoring my emails. This has caused me damage. Please advise what recourse do I have.

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