1 reviews | Active since Aug 2020
Beware of Discovery Flexicare
Discovery Flexicare falls well short of standards set by Discovery proper. Their IT systems are not ready for commercial trading. They are unable to process electronic claims submitted by a leading pharmacy chain and leading pathology service providers. Their Call Centre staff lack training and are unable to resolve simple queries. Their standard response is “this will be escalated and I’ll call you back tomorrow” Of course no-one calls back. A paper claim submitted on 23 Jan has still not been loaded for processing, despite almost daily calls and emails querying the delay. I today lodged a complaint with the Ombudsman as they are denying their legal obligation to provide benefits for the treatment of a PMB condition. It is extremely frustrating dealing with this dis functional and unprofessional company.
Insuring only healthy members is surely more profitable? This is just a suspicion; I have no proof.
The unbelievably poor customer service over the past 10 weeks suggests more than incompetence. Payments for legitimate claims submitted dating back to January 17th are still outstanding!
Insuring only healthy members is surely more profitable? This is just a suspicion; I have no proof.
The unbelievably poor customer service over the past 10 weeks suggests more than incompetence. Payments for legitimate claims submitted dating back to January 17th are still outstanding!