Being Listed because Jesus call center agent didn't cancel the previous medical aid

<p>On the 18 January 2017 I send an enquiry on Hippo for medical aid quote. After that I received a call from Sibonginkosi from Jenus health who then gave me quotes from different medical aids. I was still using Medihelp then and Sibonginkosi found me a better plan from Fedhealth and she proceeded and app**** for I specifically asked her if I should cancel Medihelp she said its part of her job to cancel it. She advised me that the new medical aid will be effective from the 1st of February. It came to my surprise month end on the 02 March 2017 when I saw that my account had two debits one from Fedhealth and the other one from Medihelp. I immediately called Jenus I spoke to Sibonginkosi who said she will check what happened and come back to me. She later send me an email and advise me to reverse the debit from Medihelp while she busy sorting it out she then send me a cancellation form form Medihelp on the . On the 13th April I received a call and a email from Medihelp informing me that I owe them R5304.00. I referred the matter back to Jenus Health I was now talking to Emmanuel Jura who said to me that he tried to sort it out but there nothing he can do and refered me to Bongani</p> ********** <p>Please help me </p> <p> </p>