EVdM
Elmarie Van der Merwe
1 reviews | Active since Aug 2023
27 Aug 2023, 02:51
Bad Service!!!!
They are ignoring my requests. Billing me a month in advance without my consent. I have phoned numerous times. Only to receive a renewal date, but the debit order is still to go off a month before my actual starting date as they aren't changing it to the 1st of October as they should.. The person from Hippo ignored my phonecalls and not returning my phonecall. I am now trying to see if i can get this stopped by the bank before it takes place on the 1st of September 2023. I will definitely cancel it. Worst service i have ever received. It's ***** to deduct money from a persons account without consent. I will be pressing charges if the debit order goes off on the 1st of September. Pathetic!
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Replies (2)0
Replies (2)
Flexicare's replyOfficial
28 Aug 2023, 08:37Hi Elmarie
Apologies for the bad experience. We will get the Flexicare team to investigate this matter further.
Kind Regards
Hippo.co.za Team
Apologies for the bad experience. We will get the Flexicare team to investigate this matter further.
Kind Regards
Hippo.co.za Team
Flexicare's reply28 Aug 2023, 08:37
Official
Hi Elmarie
Apologies for the bad experience. We will get the Flexicare team to investigate this matter further.
Kind Regards
Hippo.co.za Team
Apologies for the bad experience. We will get the Flexicare team to investigate this matter further.
Kind Regards
Hippo.co.za Team
Flexicare's replyOfficial
07 Sept 2023, 11:57Hi Elmarie
The Flexicare team did confirm they spoke with you, and you wanted confirmation that your policy was moved to the 1st of October 2023. You should have received a coms from them also confirming the date.
Kind Regards
Hippo.co.za Team
The Flexicare team did confirm they spoke with you, and you wanted confirmation that your policy was moved to the 1st of October 2023. You should have received a coms from them also confirming the date.
Kind Regards
Hippo.co.za Team
Flexicare's reply07 Sept 2023, 11:57
Official
Hi Elmarie
The Flexicare team did confirm they spoke with you, and you wanted confirmation that your policy was moved to the 1st of October 2023. You should have received a coms from them also confirming the date.
Kind Regards
Hippo.co.za Team
The Flexicare team did confirm they spoke with you, and you wanted confirmation that your policy was moved to the 1st of October 2023. You should have received a coms from them also confirming the date.
Kind Regards
Hippo.co.za Team