Bad service

I joined Flexicare in August 2017. Since then I had several problems : Membership card never received ( I am using the card on the flexicare app) The membership card reflects Flexicare and not Flexicare plus wich I am paying for. Documents on the app were outdated. I had find the updated version on the internet. I send a notification of change of address via email. Flexicare confermed via email that the change of address was done ( this wad done in Jan/ Feb 2019). According to the app the change of address was not done . We are now in June 2019 On 11/06/2019 I informed Flexicare that my bank details are going to change and that I need assistance to do so. They only confirmed that the email was send to the department that would assist me within 8 working hours. It's now 12/06/2019. Very quick to take money. Not so quick to help.