Bad service

Discovery never debited my account and the agreed debit date is the first of each month, they never communicate. It's already the 8th and I called for the past two days no one is answering for almost an hour. I've sent an email and no one calls back. I think it's their way on making sure that my medical insurance lapse. I also send a *****ulent complaint about a dentist that claimed for something she didn't do early this year and I still haven't heard anything from Discovery maybe they get bribes from there practitioners. I have never had such bad service in my life and would not advise anyone to joined this company