Bad customer service and *********** staff.

I'm so disappointed with the service I have been receiving from Discovery flexicare.

I have made 3 manual payments using the same me thong for November December 2023 and January 2024, however my cover is still suspended. After I made a payment in November, my cover was resumed immediately and I didn't have to call, email or send proof of payments. However in December and now in January I had to call, send emails and also send proof of payments,even after the proof of payments for December and January were emailed, the cover is still suspended.

I spoke to someone yesterday who said, she's going for lunch and will escalate my query after her lunch( bad customer service) she sent me a text stating that she received the proof of payments and my cover will be resumed.

I called today and spoke to Navesh Suden who clearly didnt know how to do his job. He first said my policy is in arrears for November and also said Discovery is busy to call customers back. This person needs training and should be held a a countable on how he handles calls.

This is my policy number *** and my policy is paid up to date. I'm unable to visit a Doctor because of your incompetency and should anything happen to me, you will be held accountable.