Bad customer service

Item: Flexicare
Rating: 1
Author: nelly N

Flexicare deducted extra money for December month from my husband with no explanation. We called on this behalf and the agent put us on hold for the longest time until the call disconnected. It was 37 minutes long and no help. I would like flexicare to give explanation about such high monthly contribution or we will cancel and move on. Unacceptable

Helpful (0)

Replies (2)

Flexicare's replyOfficial

08 Jan 2024, 13:40

Hi Nelly

Apologies for the bad experience. We will get the Discovery Flexicare team to call you back and resolve this issue.

Kind Regards

Hippo.co.za Team

Flexicare's reply08 Jan 2024, 13:40

Official

Hi Nelly

Apologies for the bad experience. We will get the Discovery Flexicare team to call you back and resolve this issue.

Kind Regards

Hippo.co.za Team

Flexicare's replyOfficial

10 Jan 2024, 15:44

Hi Nelly

Discovery Flexicare confirmed they called you back to assist with the query then you confirmed that you would share a bank statement for admin to investigate the debit order.

Kind Regards

Hippo.co.za Team

Flexicare's reply10 Jan 2024, 15:44

Official