Annoyed.

I was double debited in December, they did a refund. I then called to ask when my account will be corrected. I asked you guys when will you debit December. And u said later the week. I kept waiting, and thought okay leave the money there for January, January I expected a double deduction and yet again just the new increased premium. I am fine with this, my problem is if at any point my policy lapses due to an administrative error I am going to lose it. I have been trying to call the contact Centre all morning to no avail. Line keeps cutting. Someone best get back to me.